Shipping & returns

SHIPPING POLICY

For online orders requiring packing and shipping: Allow 3-7 business days for the package to reach the courier. We utilize Fedex for normal bikes, UPS for E-Bikes with batteries and USPS for smaller packages such as parts or helmets.

RETURN / REFUND POLICY

Thanks for the support! We hope you’re as excited about your new bike stuff as we are, however, if you’re not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Buyer is responsible for cost of return shipping. FOR COMPLETE BICYCLES We recommend having a reputable bike shop repackage your bike as shipping can be ruthless on bikes if not done correctly. We charge a 15% restocking fee for all mail returned items.

RETURN PROCESS

To return an item, please carefully package the product and ship it to the following address:

Oregon Trail Bikes

ATTN: RETURNS

216 N 2^nd Ave,

Pocatello, ID

83201

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 business days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Adam@oregontrailbikes.com or 208.251.0751